Thought Leadership
Jan 24
The term ‘agile working’ has been used to describe various ways of working over the years, which has made things a little confusing when trying to define what it really means when it comes to working in an office.
So, what does it really mean and how can creating an agile office (both in design and culture terms) benefit your organisation?
And how can your physical workplace support agile working? We share our top tips.
The Agile Organisation definition is the most widely used and, the most helpful in understanding the term agile working;
"Agile working is about bringing people, processes, connectivity and technology, time and place together to find the most appropriate and effective way of working to carry out a particular task. It is working within guidelines (of the task) but without boundaries (of how you achieve it)."
For your people to succeed at agile working, your office spaces need to facilitate it. Rows and rows of desks with no breakout spaces or collaboration areas won't work.
At a time when people are rethinking the purpose and use of their workplaces, creating an agile office can have the following benefits:
For example, if you create a space with the tech and flexible furniture needed to cater to board meetings as well as more informal workshops, or hybrid calls - the same space can easily work for different scenarios.
Invest in modular desks, chairs, and storage units that you can move or reconfigure easily. This gives you more options for how to use the space and eliminates frustrations regarding spaces that aren't suitable for their intended purpose.
As well as flexible areas, it's useful to have designated zones around the office for various purposes. For instance, create areas for informal meeting spaces, collaboration zones, or individual workstations. Ensure these spaces can change easily with movable walls or foldable furniture to suit different needs during the day.
When you plan your space, consider how your team will use it in practice. Don't put a busy area near a place where people can go to work quietly and concentrate.
Incorporate technology that allows people to move around and work how and where they feel is best. This could involve wireless charging stations, portable screens or monitors, and easily accessible power outlets.
Here are a few of our favourite examples of integrated tech that enables agile working:
All these examples support different work configurations without people needing to be tethered to a specific spot. More importantly, it enables people to get all the benefits that a change of scenery provides (creativity and productivity to name a few).
Install adjustable lighting systems and acoustics that can move or change based on the activities within a space. A simple example would be using an acoustic panel divider with a whiteboard on one side to turn an open seating area into a focused meeting space.
Introducing adjustable lighting could create new uses for certain areas too. For example, if you have a communal social area for daytime use, having lower-level lighting in the evening could make for a great event space!
How many times have you been frustrated by poor tech when setting up for video calls? That's why offices need to adapt to keep up with hybrid and remote working styles. We're using tech all day every day and it needs to help, not hinder.
Create a seamless blend of physical and virtual spaces by incorporating technology for virtual meetings, collaborative digital tools, and accessible cloud-based resources so that employees can work effectively from anywhere.
There's no ‘one size fits all’ approach to agile working. An agile office design that fits one individual or organisation may feel completely wrong for another. So before you embark on any office transformation, ask your people's opinions.
Beyond an agile office design, here are some of the fundamentals for adopting an agile culture.
Practically, an agile workplace may adopt some of the following characteristics:
Most companies offer some form of remote or hybrid working options for their people now. If you're not, you're lagging behind. Companies offering these types of incentives have previously reported successful outcomes such as increased productivity and less employee turnover.
Showing you trust your employees to work at home, or anywhere that isn't the office, is a huge incentive for your people.
Agile work environments often allow more fluidity in job roles and the division of labour, making work more varied and interesting for employees.
Whilst it's important for people to understand their role, it's understanding the value of their work that improves employee happiness and satisfaction in many cases.
Agile working cultures prioritise speed when carrying out tasks or in decision-making. The fluidity in job roles and less formal rules and regulations complement this. More people are available to complete any given task and feel empowered to do so in a way that suits them.
Possibly most importantly, an agile organisation provides spaces for their staff to adopt agile working approaches. Giving staff space to focus, collaborate or to use technology to connect with a colleague working remotely are all examples of how your business can facilitate an agile culture.
In short, no. Agile working goes beyond flexible working in that an agile approach can be applied wherever and whenever you are working.
By its very nature, it's about what works best to enable an organisation to carry out its activities as efficiently as possible. This can relate to how your office is physically designed as well as the culture of your workplace. Flexible working (where and when you work) may be a part of this, but being agile also encompasses how work is carried out and by whom.
Ultimately, this encourages maximum flexibility with minimum constraints.